CAKE CELEBRATIONS TERMS & CONDITIONS
Before confirming your order with Cake Celebrations please read the below Terms and Conditions. This document tells you the terms and conditions in which we sell and supply goods to you. Payment of your Booking Fee confirms your agreement with our Terms and Conditions.
Consultations
We agree to a preliminary consultation by telephone and/or by email before the Event to confirm the design, specification of the cake. Following the consultation we will provide a quote. Depending on the complexity of the design a face to face consultation may be required. All appointments for consultations will be confirmed by email by Cake Celebrations. There is a charge for consultations.
Booking
To secure your booking with Cake Celebrations, we require a non-refundable Booking Fee of £100.00 for wedding orders, and 50% of the cost of the cake for celebrations cakes.
Your date is not secured and your order is not confirmed until we have received the signed Booking Form and Booking Fee. The Booking Fee is deducted from the final balance for the cake.
All quotations will be sent via e-mail and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.
Cake Design
Cake Celebrations will use its best endeavours to produce a cake which matches the design agreed with you. It is agreed that we have the right to use artistic licence to alter the design of the cake, where needed, should the design not “flow” when decorating the cake. Where a colour fabric swatch or ribbon sample has been provided to Cake Celebrations by you for colour matching purposes, we will do our utmost to match the colour as best as possible but accept no liability if it is not an exact match.
Remaining Balance
For wedding cake orders, the balance of your invoice must be paid in full no later than 4 weeks before the date of delivery.
For celebration cake orders and all other orders, the balance of your invoice must be paid in full no later than 2 weeks before the date of Event.
Cancellations and Alterations
All cancellations must be made in writing via email.
If for any reason you have to cancel your booking, the Booking Fee is non-refundable.
For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the Booking Fee) is non-refundable.
For cancellations of celebrations cake orders and all other orders, with less than 2 weeks’ notice, the full payment (including Booking Fee) is non-refundable.
If you wish to make alterations to the cake as detailed on the invoice accompanying the Terms and Conditions, you must contact us as soon as possible. We will assess your request for an alteration and will notify you to confirm its effect (if any) on the price quotation and the agree timetable ahead of the Event. Accepting a request for the alternation of a cake order is at our discretion, as we offer a bespoke service and are limited to how many orders for cake we accept. In the event that you cancel your order with us and it is unlikely that the Event will be refilled, the following cancellation charges will apply:
Wedding cakes
1 month or less – 100% of invoice cost
1 month or more – loss of Booking Fee
Celebration cakes
2 weeks or less – 100% of invoice cost
2 weeks or more – loss of Booking Fee
In the unlikely event that we have to cancel your cake order, we will contact you to try to agree a suitable alternative at the same price. If you do not accept our alternative, we will refund to you the monies that you have paid to us.
Delivery/Set Up
We are happy to deliver your cakes at an extra charge. This will be included in your initial quote.
Delivery within a 10 mile radius of Bower Hinton is included on orders over £200.00. Additional mileage will be included on the invoice. Long distance deliveries may also incur a fee for time.
Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising.
We will take photographs of the cake from all angles upon delivery to the venue and after set up.
If the cake is moved after set up Cake Celebrations will not take any responsibility for any loss or damage arising.
We require a delivery and set up note to be signed by the person in charge at the venue to confirm that the cake has been delivered to the venue and set up in perfect condition. You agree for a member of the venue staff to sign for the cake on delivery should you not be available to sign for the cake in person. Cake Celebrations is not liable for any loss or damage to the cake once it has been delivered to the venue, set up and the delivery and set up note has been signed. For the avoidance of doubt, consumption of the cake is evidence that the cake is fit for the purpose supplied.
If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over.
Postponements
If you wish to postpone your wedding/celebration booking date for any reason, you must request this by email, and we will check our availability. A £15.00 postponement admin fee would apply. All Booking Fee payments would then be transferred to the new date and any items listed in the invoice, provided they are available.
In the event that Cake Celebrations are not available for the postponed Wedding/Event date, our cancellation policy (above) remains.
Postponements are available up until 4 weeks before the scheduled Event date (for wedding and celebrations cakes), after this, dates are non-transferable and final balances for the original dates are payable.
For wedding cakes, we strongly recommend you take out wedding insurance to cover your date.
Final Design
We will create your order exactly as written throughout correspondence and on the confirmation email which is sent 4 weeks before the delivery date. Please double check that it is detailed as you require.
By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.
Allergies
We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates or colouring.
You should also note that some decorations are not edible (fresh flowers, wires, ribbons, pins, jewels, boards, etc.). You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury arising from any such exposure.
A dietary list of ingredients can be provided to you if required. This must be requested a minimum of 4 weeks before your Event. If a venue require a list of ingredients this is to be requested via you and not the venue.
Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated.
We are willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. We will use the correct ingredients for your allergy but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating our cakes.
The following ingredients are used in my standard cakes and cupcakes:
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Self-Raising Flour
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Butter
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Caster Sugar
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Eggs
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Milk
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Flavourings (if requested)
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Icing Sugar
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Cream
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Whitening
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White Chocolate (for fondant cakes)
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Fondant Covering
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May contain traces of nuts
Hire Items
All hire items belong to Cake Celebrations and must not be defaced, tampered with or changed. All breakages, loss or damages must be paid to replace like for like within 7 days of Event.
All hire items are your responsibility until they are returned back to Cake Celebrations.
Damaged, broken or lost Items will remain the property of the Company and a replacement charge will be invoiced to the Customer for any products that are damaged, broken or lost. These items will be invoiced to the Customer to replace like for like including P&P.
Unless stated otherwise all hire items must be returned within 3 days of hire.
Publicity
Cake Celebrations is entitled to use any image or photograph of the cake (taken by Cake Celebrations) for use in its publicity and promotional material, including publication in wedding magazines at a later date.
Reviews
You acknowledge that any review, feedback or rating which you leave may be published by us on the Website and you agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to our other websites, publications or marketing materials. You undertake that any review, feedback or rating that you write shall:
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comply with applicable law in the UK and the law in any country from which they are posted
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be factually accurate
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contain genuinely held opinions (where applicable)
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not contain any material which is either; defamatory, threatening, obscene, abusive, offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or invade the privacy of, any person or be deceiving
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not promote or advocate an unlawful act or activity, discrimination, sexually explicit material or violence
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not infringe any trademark, copyright (including design rights), database right, or other intellectual property rights of any other person or breach of any legal duty you owe to a third party, and
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not be used to impersonate any person, or to misrepresent your identity
You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any review, feedback or rating posted by you on the Website, including, without limitation, the violation of their privacy, defamatory statements or infringement of intellectual property rights. You grant us and our affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.
Force Majeure
We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control ('Force Majeure'), which, without limitation, include:
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strikes, lock-outs or other industrial action
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shortages of labour, fuel, power, raw materials
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late, defective performance or non-performance by suppliers
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private or public telecommunication, computer network failures or breakdown of equipment
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civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, snow, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster or extreme weather conditions
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impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
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acts, decrees, legislation, regulations or restrictions of any government, and
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other causes, beyond our reasonable control
Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay. Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service.
Cake Celebrations reserve the right to review and update the Terms and Conditions periodically.
In the event you are not happy with your cake, please email us at Cake Celebrations on info@cakecelebrations.co.uk and we can discuss the issue further.
If you are dissatisfied with any decision or policy that we have made, please contact us at Cake Celebrations so we can explain how that decision or policy was reached.