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FREQUENTLY ASKED QUESTIONS

All Cake Celebrations | Jan Finn Cake Design award winning wedding cakes are bespoke with many elements involved making your wedding cake or celebration cake, not only the ingredients but the business side of things too.  Therefore, in order to give clarity to the way I work, I have added a few of the frequently asked questions (FAQs) which should answer some of the questions you may have.

Depending on which type of cake you would like; a wedding cake or a celebration cake, or whether you would like answers to some general queries, please click on the appropriate heading below, click on the drop down arrow on the right and the answers will be revealed.

  • Where are you located?
    We are located in Penwortham, Lancashire having relocated from Somerset in December 2021
  • How do I locate your premises?
    Please click on the location map shown on the Enquire page. Only celebration cakes can be collected from our premises. Please see delivery question under the wedding cakes category of this FAQs page.
  • Do you only make wedding cakes?
    Modern, elegant and stylish fondant wedding cakes are our speciality. We occasionally make cakes for those extra special milestone celebrations, so please contact us to check if we have availability.
  • I have seen a cake online that I like, are you able to make it?"
    I would prefer to make something entirely unique for you as a couple, something that best represents your style and personalities and that has been carefully designed to fit in with your wedding day. Also, the person who can best recreate a particular design will be the original cake maker. However, I often encourage couples to save ideas if they have seen any particular elements or styling from a cake they have fallen in love with, and we can use this as inspiration towards creating their own bespoke design.
  • Can you cater for guest that have allergies?
    Yes, we have a number of recipes to suit different dietary requirements, so just let us know what is required. Cake Celebration cakes contain butter, gluten (wheat flour) and eggs and are made in an environment that handles nuts, soya, and alcohol. Nut-free and alcohol-free cakes can be made on request, but we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of production. Cake Celebrations accepts no liability for customers suffering allergic reactions from eating our cakes. It is the customer's responsibility to make Cake Celebrations aware of any special dietary requirements that need to be accommodated in the making of their cake.
  • Can I cancel, postpone or alter my order?"
    Please read my Terms and Conditions under Alterations to Order and Cancellation/Refunds, which will give you full details.
  • How far in advance do I need to order?
    As early as possible! Wedding cakes are usually the last thing on the list to organise, but popular dates get booked up very quickly, so it is best to contact us to check available as soon as you have arranged your date. You can pay a non-refundable Booking Fee of £100.00 to save your date if you are not ready to start the design process yet, as this can be done nearer your wedding date (4-6 months before is what we normally work on). The Booking Fee is deducted from the final balance of your cake order if you book with us. Please read our Terms and Conditions for more detailed information.
  • Do you do cake tasting sessions?
    Yes, we offer a personal cake taster and design consultation for weddings and very large celebration cake orders. Consultations are held at our home in Penwortham for two people by appointment only. Consultations are complimentary for couples who have paid their Booking Fee and include a beautiful Cake Taster Box, which you can try at the appointment or take away with you. Consultations are charged at £30.00 if you have not yet paid the Booking Fee and any sketches produced remain the property of Cake Celebrations until a Booking Fee is paid. Consultation dates will be offered on specific dates throughout the year, please contact us to check availability. Alternatively, you can order a Cake Taster Box prior to paying your Booking Fee (cost is £30.00 collected or £36.00 posted). This cost is not deducted from your final cake order should you decide to go ahead. Virtual consultations are also available for customers who live further afield or who are unable to meet in person.
  • How much will my cake cost?
    All our cakes are bespoke and made to order so we don't have fixed prices. You can view our prices on our website ‘Pricing and Portion’ page as there is further information on there, various factors affect pricing such as size, intricacy of design, amount of sugar flowers, flavours, and distance to venue. Please contact us with your ideas, your expected number of guests, and details of your venue and we will provide you with an estimate budget.
  • We can't agree on the flavour, can we have more than one?"
    It's your big day, you can have whatever your heart desires! Depending on how many guests you are catering for, you can usually have 3 flavours or more! Each tier can be a totally different flavour. You can even have a tier or cutting cake to keep and take with you on honeymoon.
  • Do you do Buttercream cakes?
    We do offer buttercream cakes between November and end of March when the weather is cooler (fondant cakes are much more stable in warmer weather).
  • Should we style the cake table?
    Absolutely! If you want to make your cake into a beautiful centrepiece, I would certainly recommend this, after investing so carefully in your wedding cake it’s almost a shame not to! Draping table runners, elegant cake stands, and candles turn a drab, plain clothed table into something far more eye catching. Gorgeous dressing tables, floral pillars, arches, or hoop stands are also a fabulous way to elevate your wedding cake display.
  • Ingredients don't cost as much as that, surely?
    No, that's very true! You are actually paying for a one-of-a-kind, bespoke item for the most important day of your lives - if you are booking a luxury wedding cake designer then your cake has been expertly baked from scratch using the finest ingredients by someone with first class baking and decorating skills. The biggest cost in a wedding cake is actually paying for someone's time and expertise and this is where costs will vary between wedding cake designers... My pricing reflects my quality and experience; I have trained with some of the world’s best sugar florists and prominent cake designers, I have fine-tuned my skills through years of practice and provide an exclusive level of service ensuring your wedding cake is exceptional in every way.
  • How do I pay?
    We accept payment by bank transfer, debit or credit card. A £100.00 non-refundable booking fee is required to confirm your wedding cake order. The remaining balance is due 4 weeks before the delivery date, at which point all changes must be confirmed. Orders placed less than 4 weeks in advance of the delivery date are to be paid in full. Orders are only confirmed once we have received the booking fee or full payment. By paying the booking fee or full payment you are agreeing to our Terms & Conditions.
  • Do you deliver? / Can I collect?
    Yes, all wedding cakes are delivered to your venue on the day of the wedding. I do not allow collection of any wedding cakes. Imagine if your cake is collected by someone who doesn't have experience in transporting, carrying, and setting up a wedding cake - it could easily end in disaster. It is far safer to have a professional cake designer to take care of this for you. You can then relax on your wedding day knowing your cake will be waiting for your exactly as you intended.
  • My Mum wants to bake our cake, can you decorate it for us?"
    Unfortunately, we cannot decorate cakes that have not been baked by us.
  • We are getting married outside of Lancashire, can you still deliver our wedding cake?"
    If you are outside Lancashire or your wedding venue is further afield, we are more than happy to make, deliver and setup up your cake ourselves at an additional cost, this will all be discussed in your consultation.
  • I would like favours for my wedding, do you make them?"
    Yes, we can make an array of favours which can be place names for your wedding breakfast table or lovely thank you gifts for your guests. The cost depends on the level of decoration and packing which can be discussed during your consultation.
  • Do you hire out cake stands?
    We do, we are growing our collection so please contact us to see what is available. The cost of hiring a stand is £20.00 with a £50.00 refundable breakages deposit. We ask, if possible, that stands are returned on the Monday or Tuesday following a Saturday wedding. In some circumstances, we are aware that you or a family member might find this impossible, so we would charge for collecting the stand.
  • How far in advance do I need to order?
    As early as possible! If a celebration or milestone event has been coming for 20, 30, 40, 50, 60, 70 years... don't leave the ordering of the cake till the week before! We get booked up quickly, so it is best to contact us to check availability as soon as you have arranged your celebration date. Your cake will not actually be booked in until the celebration cake booking fee has been paid. Please read our Terms and Conditions for further details.
  • How much will my cake cost?
    All our cakes are bespoke and made to order so we don't have fixed prices. You can view our prices on the website ‘Pricing and Portion Guide’ page to get an idea of starting prices. Cost depends on how many you are catering for and the style of decoration. Please be assured that we can adjust designs to fit your budget. Please contact us with your ideas and your expected number of guests and we will provide you with a ballpark figure.
  • How do I order?
    All the cakes we make are bespoke and designed just for your celebration. Please get in touch using the celebration cake enquiry form on the website ‘Enquire’ page or by email to place an order.
  • How do I pay?
    We accept payment by bank transfer, debit or credit card. For celebration cakes a 50% non-refundable Booking Fee (subject to a minimum of £50.00) is required to confirm your booking. The remaining balance is due 2 weeks before the collection date, at which point all changes must be confirmed. Orders placed less than 2 weeks in advance of the collection date are to be paid in full. Orders are only confirmed once we have received the booking fee or full payment and our Terms & Conditions. By paying the booking fee or full payment you are agreeing to our Terms and Conditions.
  • How do I handle my celebration cake when I collect it from you?
    We prefer that celebrations cakes are collected from our premises in Penwortham. Please read the information sheet 'Your Cake' prior to collection. If you are unable to collect your celebration cake from our premise, if we have availability, we can deliver your cake for you at an extra cost.
  • Do you deliver? / Can I collect?
    Only celebration cakes can be collected from our Penwortham premises. Cakes will be packaged ready for safe transportation. We cannot accept responsibility for cakes once they have left our premises, so drive carefully. Please read our information leaflet 'Your Cake' for instructions on how to transport and store your cake. A Cake Information Booklet is given out with each cake order detailing ingredients, allergens, storage, non-edible elements within the cake and cutting guide should it be required. We can deliver your celebration cake if you are unable to collect it and a small charge will be made for this service.
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