FAQs
Frequently Asked Questions
WHERE ARE YOU LOCATED?
We are located in Bower Hinton just outside Yeovil in Somerset.
HOW DO I ORDER?
All the cakes we make are bespoke and designed just for your wedding or event. Please get in touch using the enquiry form on the enquire page or by email to place an order or book a Taster Box as face to face consultations are not permitted at the moment.
DO YOU DO CAKE TASTING SESSIONS?
Yes, we offer a personal cake taster and design consultation for wedding and large cake orders. Consultations are held at our home in Bower Hinton for two people only. There is a £20.00 non-refundable consultation fee payable in advance. This covers the cost of your cake box as well as the design consultation.
We can also provide postal tastings for £25.00 (inc P&P) if you don’t live in the area or are too busy to meet in person. Please contact us by email if you would like to order a Taster Box..
HOW DO I PAY?
We accept payment by bank transfer or cash.
A £100.00 non-refundable Booking Fee is required to confirm your wedding cake order. The remaining balance is due 4 weeks before the delivery date, at which point all changes must be confirmed. Orders placed less than 4 weeks in advance of the delivery date must be paid in full.
A 50% of total cost of the cake non-refundable Booking Fee is required to confirm your celebration cake order. The remaining balance is due 2 weeks before the collection date, at which point all changes must be confirmed. Orders placed less than 2 weeks in advance of the collection date must be paid in full.
Orders are only confirmed once we have received the signed Booking Form, Booking Fee or Full payment.
DO YOU DELIVER? / CAN I COLLECT?
Delivery and set up of wedding cakes, tiered and large cakes carries a small charge within Somerset. Deliveries outside of Somerset will be calculated by distance.
All deliveries and set ups are carried out by Cake Celebrations. However, we are happy for the venue to move the cake into position on the day, only if this is necessary for on the day planning, but as a rule we position and style the cake ourselves on the day.
We don't allow wedding cakes to be collected from our premises, unless those delivering are experienced, professional wedding cake couriers with insurance.
For all wedding cakes there is no delivery charge within 10 miles of our premises in Bower Hinton for cakes over £200.00. Thereafter, delivery is charged at 50p per mile to and from the venue.
Please note wedding cake orders over £1,000 have no delivery charge up to the first 100 miles.
Only celebration cakes can be collected from our Bower Hinton address. Cakes will be packaged ready for safe transportation. We can't accept responsibility for cakes once they have left out premises, so drive carefully. Please read our information leaflet 'Your Cake' for instructions on how to transport and store your cake. An Information Booklet is given out with each cake order detailing ingredients, allergens, storage, elements within the cake and cutting guide should it be required.
HOW FAR IN ADVANCE DO I NEED TO ORDER?
As early as possible! You can reserve your wedding date by placing a £50.00 'Save the Date' fee, which is non-refundable/non-transferable and is deducted from the final balance for the cake if you go ahead with the order. Your cake will not actually be booked in until the Booking Fee (£100.00) and signed Booking Form has been received.
HOW MUCH WILL MY CAKE COST?
All our cakes are bespoke and made to order so we don't have fixed prices. You can view our prices on the Pricing and Investment page to get an idea of starting prices.
Please contact me with your ideas, your expected number of guests, and details of your venue and we will provide you with a ballpark figure.
DO YOU ONLY MAKE WEDDING CAKES?
Modern, elegant and stylish wedding cakes are our speciality. With the current Pandemic situation and the fact we don't have any weddings at the moment we are undertaking far more celebration cakes, so do get in touch if you are looking for an elegant birthday or anniversary cake or show-stopping celebration cake.
HOW DO I HANDLE MY CELEBRATION CAKE WHEN I COLLECT IT FROM YOU?
We prefer that celebration cakes are collected from our premises in Bower Hinton. Please read the Guide to handling your cake prior to collection
I'VE SEEN A CAKE ONLINE THAT I LIKE, WILL YOU MAKE IT?
We can definitely use it as inspiration! We take the elements that you love and turn it into a bespoke design, but we won’t copy it exactly as the design belongs to the original cake maker. It is much nicer having something that is unique to you anyway isn’t it?
CAN YOU CATER FOR GUESTS THAT HAVE ALLERGIES?
Yes, I have a number of recipes to suit different dietary requirements, so just let me know what’s required.
Cake Celebration cakes contain butter, gluten (wheat flour) and eggs and are made in an environment that handles nuts, soya and alcohol.
Nut-free and alcohol-free cakes can be made on request but we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of production.
Cake Celebrations accepts no liability for customers suffering allergic reactions from eating our cakes.
It is the customer’s responsibility to make Cake Celebrations aware of any special dietary requirements that need to be accommodated in the making of their cake.
DO YOU HIRE OUT CAKE STANDS?
We do, we are growing our collection so please contact us to see what is available.
The cost of hiring a stand is £10.00 with a £70.00 refundable breakages deposit.
We ask, if possible, that stands are returned on the Monday or Tuesday following the wedding. In some circumstance we are aware that you or a family member might find this impossible so we would charge for collecting the stand.